Frequently Asked Questions

Products

What is LifePets Joint Formula for?

Our Joint Formula was specially developed for dogs and cats that need support for joint mobility and well-being. It is particularly suitable for older animals or active breeds.

What sizes are available?

lifepets is available in two sizes: Small (5 ml sachet) for cats and dogs up to 15 kg, and Large (10 ml sachet) for dogs from 15 kg. The formula is identical; only the quantity adapts to your pet's weight.

How do I administer the product to my pet?

Simply add the contents of the sachet to their food, water, or directly into their mouth. Most animals accept it without any problems.

How long does it take to see results?

Most pet owners report initial improvements after 1 to 2 weeks. For optimal results, we recommend regular daily use for at least 30 days.

Is the product suitable for all breeds?

Yes, our formula is suitable for dogs and cats of all breeds. For specific health concerns, we recommend consulting your veterinarian.

Ordering and Delivery

How long does delivery take?

Delivery time is usually 3 to 7 business days within Germany and the EU.

Can I change or cancel my order?

Please contact us as soon as possible at support@lifepets.de. We can make changes as long as the order has not yet been shipped.

How do I track my order?

After shipping, you will receive an email with your tracking number.

Returns

Can I return the product?

Yes, returns are possible within 14 days of receipt, provided the product is unopened. Thanks to our 30-day satisfaction guarantee, we will refund you the full amount if you are not satisfied. Please contact us at support@lifepets.de.

Contact

How do I reach customer service?

You can reach us anytime by email at support@lifepets.de. We will respond within 24 hours.