Returns and Satisfaction Guarantee

Your satisfaction is important to us. That's why we offer a 30-day money-back guarantee, no ifs, ands, or buts.

Our 30-Day Guarantee

If you are not satisfied with our product, we will refund the full purchase price within 30 days of receiving the goods. Whether opened or unopened. No hassle, no questions asked.

How to Return an Item

Simply send us an email to support@lifepets.de with your order number and the reason for the return. We will take care of the rest and process the refund as quickly as possible.

Refund

The refund will be processed using the same payment method you used for the order, typically within 5 to 10 business days after receiving your request.

Legal Right of Withdrawal

In addition to our voluntary 30-day guarantee, as a consumer, you have the legal right to withdraw from the purchase within 14 days without giving any reason. You can find more information in our cancellation policy.